I recently added an ad/coupon for Relay Foods (a grocery pickup/delivery service) to the right side of DCFüd so that our readers can save $30 off of $50 on their first order. (Or, you can use the code “9wz8kg” instead.) Relay Foods has many good quality products including those from local businesses and farms. I decided to try the grocery delivery service, and write this review about my experience with Relay Foods. I ordered $50 in groceries (total before adding the discount code).
- Local Bounty Share Produce Box. Between the day of the order and the delivery, they changed the box to Fall produce. They should have sent me an email, so that I knew I’d get different produce than I’d ordered. The box did have good quality items, but some of the items in the Fall box were out of stock, so they replaced them with other items. Instead of 2 Asian pears, I received 1 pear but there was also 2 bell peppers instead of one. Instead of butternut squash, received a small yellow summer squash. Instead of potatoes I received extra sweet potatoes.The greens in the box were organic mustard greens (that were actually from California while everything else seems to be local). The pear has a sticker identifying it as this Stemlit product (and organic); the pear was quite good.
- Artisan Cuts‘ Freebird Whole Chicken from Artisan Cuts. Their description of the chicken: “These humanely raised chickens are grown in Amish Country, by experienced family farmers, who follow strict animal welfare standards. The chickens are free-roaming in well-ventilated, spacious barns, which offer more room than those of factory-raised birds. The chickens are vegetarian fed sun ripened corn and soybeans, and are never treated with antibiotics.” The chicken was very flavorful and obviously high quality; I will definitely purchase one in a future order.
- Artisan Cuts’ Plainville Farms Ground Turkey – Fresh, 1 lb. I messed up the ground turkey meatballs by forgetting to add the beaten egg. They taste great, but are heavy and their texture is off, so can’t really judge the ingredient.
- Family Ties & Pies‘ Mixed Berry Pistachio Scones, two Scones (frozen). I enjoyed the scones, and may try different varieties next time.
- Mimi’s Whole Grain Cinnamon Rolls, Honey Whole Wheat, 6-8 Pack, 20 oz. These are very good when warmed up.
- Mission Home Bakeshop‘s Homemade Honey Oatmeal Bread, 16 oz. This had great flavor and texture when used to make French toast.
- Bombolini Pasta‘s Spinach Fettuccine, 16 oz. It arrived half frozen, but it should not have been frozen at all. When I cooked it, the pasta stuck together (because it is not packaged in one layer so it can be frozen), was gummy, and inedible. I let Relay Foods know about the inedible pasta, and they apologized, removed the item from my bill, and gave me a $5 credit to be used on a future item.
Other good products Relay Foods Carries:
Virginia Vinegar Works. I’ve only tried the Heritage Blend Red (which is a good local product) but I noticed that they have the 500 ml White Heritage Blend and Chardonnay varieties on sale for $7.20 (instead of $12) right now.
Holy Grael Sorbet. My favorite of Holy Grael sorbet is the Blackberry Lime.
Cavanna Pasta. I am a fan of their Artichoke-Pesto Cannelloni and Spinach-Egg Taglierni.
Pickup and Delivery:
Relay Foods has a map of their pickup spots. You can also get your order delivered (for a fee) or signup for monthly delivery service (for a larger fee).
Relay Foods’ customer service by email and phone is excellent. When I noticed that the ground turkey I ordered was listed in my confirmation message as frozen instead of fresh, I called Relay Foods to change the item. The representative said they were out of fresh ground turkey, told me how to edit my cart, and told me to check the site in the next few days to see if it was back in stock. I let her know that I’d remove the frozen item and that they could email me if they have the fresh version in the next few days. The representative agreed and stated that she would call their butcher. I got an email the next day saying the item is back in stock, and added it back to my order. Customer Service (as mentioned earlier) also handled the issue with the spinach pasta in a positive way.
The delivery person was running a half hour late (there was a 2 hour range), a customer service person called me at the end of my time range to let me know. When the delivery person (who was very nice) gave me the box (and I checked it out), there was a whole chicken I didn’t order. She told me I could keep it for free.
So, yes, there were a few glitches here and there, but it is a new business. I will definitely order from Relay Foods again.