I want to like Brgr Shack, I really do.  I keep going back, hoping they’ll get their act together, and it just doesn’t happen.  The beef itself is grass fed, and does taste good. I’ve been their 3 times:

Visit 1:  A couple of months ago. They had only been open one week and were empty.  They gave me the wrong burger and did not ask how I wanted it cooked.  They asked how I liked things so I told them and they made a new one, but all the juice (blood) from the new burger was on the plate, making the bread soggy.

Visit 2: Noon on a week day (2 weeks ago). Service was very slow and they did not seem to be able to keep up with lunch rush. The ketchup bottles had not even been refilled, so it was hard to find one that actually had ketchup in it.  A person one table over was given wrong burger (chicken) and then it turned out that they were out of the right burger (turkey).  Between both burgers and how slow the service was…she was late getting back to work.  They are 2 very different burgers since the chicken is actually a piece of chicken breast and the turkey burger is a patty.  My dining partner ordered a mushroom burger, which takes 20 minutes because the portabello is so thick…and the uneven thickness caused it to be burnt in places.  My beef burger was fine. The sweet potato fries were good.

Visit 3: 1:15pm on a weekday (last week).  I used a certificate from Living Social, so got a good deal. Service was better but the lunch rush seemed to have passed.  The person one table over was given the wrong burger.  She asked if they had turkey burgers, and they said yes, but apparently they didn’t understand that she wanted turkey and not beef.  Communication issue?  Yes, but they should have caught it.  I ordered the turkey burger, and it was good, but it obviously had something green in it.  I asked about the turkey burger, and it contains spinach, which is fine, and mushroom which is not (since I’m allergic).  The menu does not say that the burger has spinach or mushrooms, and should have.  If I eat mushrooms, it is painful.

The bottom line is that this is a new business that needs more time to work the kinks out.  Service is slow and they always mess someone’s order up. I’d try it in six months.  Until then Big Buns is only a couple of blocks away.

-JAY

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